Information Systems - Hard Rock Cafe Case Study Example | Topics and Well Written Essays - 500 words

Information Systems - Hard Rock Cafe - Case Study Example One known way of turning off customers lacks goods that they need every time they pass by your business. Hard Rock’s inventory relied on restaurant managers who had no one telling them when there was a shortage of something. The network connecting the cafà ©s was a mess itself. Ward describes the network as â€Å"hackerware†. Hard Rock’s financial system was never updated frequently. For this reason maybe, sometime back, a sack containing $100,000 went missing and sat in the New York City Hard Rock Cafà © for five days without being noticed by anyone. While the employees did not notice the sack, the corporate itself did not know such an amount of money was missing. The Ward’s group chose the Radius inventory management system as it was built on the Micro Strategy platform. The system was a product of Transatlantic Software and stores all the POS customer data, for instance, merchandise sales, customer demographic and the preference data that is now captured on the web. Since the sale of merchandise accounts for hundreds of millions of dollars every financial year, the restaurant needed to install a chain-wide merchandise system, which would help them avoid such embarrassments like the opening of Cleveland Hard Rock in summer that had no T-shirts for some weeks. Initially, Hard Rock had three sets of books that kept track of the revenues. The immense problem was that the totals were three very different numbers. In the late 1998, Hard Rock’s financial system required copies of statement in Lotus Notes, 2 members of staff to reproduce the numbers in Microsoft Excel spreadsheets and key the numbers into a Lawson Software financial module. The CRM is essential in the operations of Hard Rock as it strengthens the relationship between the customer and the restaurant building an online community. This online community is crucial for a business

Journal Essay Example | Topics and Well Written Essays - 250 words - 41

Journal - Essay Example Indeed, how he hated people and their foolishness. As the man entered his home, he thought about the burden of being a teacher, having to deal with ignorance and human incompetency as a regular daily obligation. He shuddered with contempt at the very idea. As he chewed these thoughts in his mind, he turned toward the television and clicked it to the local news. Glancing at the clock, he noticed that it was approaching 11am; almost time for lunch. For a moment, he watched as the excited woman dressed in a blue uniform smiled profusely and waved frantically at the camera, clearly excited to be a part of her newsworthy adventure. Jealous of her happiness, he clicked off the television. As the man reached into the mayonnaise jar to coat his favorite sandwich concoction, he formulated his last thought on Earth as his ceiling suddenly exploded onto his head, crushing the life out of him forever. In 30 minutes, as rescue workers began a frantic search for survivors, neighbors grimaced as a hunk of steel painted with one remark was resurrected from the debris. As if a prophetic vision of human justice, the word â€Å"Challenger† was quite

Case Treetop Forest Products Essay Example for Free

Case Treetop Forest Products Essay Identification (20%) Facts, assumptions and problem identification Building-grade lumber industry is competitive and product being sold is not differential; only differentiation is due to product packaging and presentation. Product packaging is biggest factor when buyers are making a purchasing decision between buying from Treetop or competitors. Over the last 2 years, Treetop has declined in ratings for package of lumber products as a result lost customers to competitors . Treetop has six departments: boom, sawmill, planer, packaging, shipping, and maintenance. All other departments have a supervisor; however, packaging department does not have one designated supervisor. Possible solution is to convert one of the workers to supervisor, or dedicate a supervisor 100% of the time to packaging To solve the issue supervisor from sawmill and planer deparments cover the shifts. Due to distance between sawmill and planing divisions, the supervisors are unable given full attention to the operations of the packaging division. (assumption) Distance cause the supervisor to visit the departments not as often as they should. Productivity in 3 divisions remained constant, Sawmill and planing division productivity increased; however, productivity decreased in packaging department and caused the following: Stockpile up Risk of damaged stock increased the inventory cost Cost Competitiveness suffered due to management placing additional employees from other divisions to solve the backlog issue faced by packaging department. Packaging department run two shifts morning and afternoon Productivity level of afternoon shifts is less than morning shift employees Reason behind the decreased in productivity level in the department is due to following: Employees takes extended lunch and coffee breaks Leave few min early, specially afternoon shift Reallocation of temporary employees from different productive departments also follow the same practise after being in the packaging department for few days. Based on the case facts, organizational effectiveness and productivity is being effected by the in place practises of Packaging  Department. Following two major problems should be resolved to overcome the issues faced by Treetop: Packaging departments employees are effecting the working habits of other department employees. Department wide meeting communicating the company values, performance issues of packaging department, statististics proving decline in packaging, and initiatives to stop extended lunches, coffee breaks, leaving few minutes early especially in afternoon shift Produce daily backlog reports showing increase in backlog and spoilage statistics. Use negative consequences (firing), within union contract. and positive rewards based on production and quality targets being met. Methods and implementation of rewards can be determined by using Nominal Group Technique (variation of brain storming)- 1)silently and independently document their ideas, 2)collectively describe ideas to other team members without critique, and 3)silently ad independently evaluate the ideas presented Packaging division does not have a supervisor to oversee the operation on daily bases. This needs to change immediately. If costs can’t be justified, perhaps  ½ time position added, that also is in production the other half , or Bal Resolving the issues The packaging department is mostly at fault for majority of the Treetop Forest Productions Ltd recent decline of organisational success, not only are the packaging employees at fault, but also management for not monitoring the situation more effectively. It’s vital for Treetop Forest Products to improve and maintain their competitive edge within the building grade timber industry to ensure future success of the organisation. If solutions are not implemented immediately, the success of the organisation will continue to decline, placing Treetop Forest Productions Ltd in an unfavourable position where recovery may be implausible. Tackling the major issues illustrated within the packaging department will commence a strong positive path towards the future success of the organisation, placing them in a competitive position once again. There are possible solutions that can assist with effectively and efficiently dealing with this issue. Firstly, supervision and leadership needs a major  improvement within the packaging sector. As illustrated within all other fully supervised departments, work is completed efficiently and to a high quality standard. By providing packaging employees with the same supervision and leadership, near guarantees a positive change within the packaging department. Employing a leader with a with a transformational approach to leadership concerned with emotions, values, ethics, standards and long term goals will help to improve the work ethic within the packaging department. A supervisor with transformational leadership involves an exceptional form of influence that moves followers to accomplish more that what is usually expected of them. Furthermore, by introducing a new leader, costs will decrease due to supervised workers and the decrease of overtime; it can be implemented quickly, improv e productivity and increase the equity of work. As also explained within the issues of the packaging department, there is a lack of employee motivation. This is demonstrated through the low quality of work produced, longer breaks and early finishing times. Its important for managers to understand that each and every individual employee will have a set of drives, needs, decisions and behaviours to be motivated. By following the below diagram, Treetop Forest Products managers can use this to understand different emotional responses and resulting needs in the same situation. promote group cohesiveness and a pleasant working environment. In the short term, upper management could host a meeting or assembly between all departments to make them feel interrelated and important to the company. This could be a great motivation for the employees. In the long term, group evaluations could be necessary to measure the group’s performance and to see if the actions taken are resolving the problems. supervisor of the department. Learned Needs Theory: The Learned Needs Theory has three â€Å"learned needs† that can be defined as the â€Å"Need for Achievement†, â€Å"Need for Power†, and the â€Å"Need for Affiliation†. A need is amplified or suppressed through self-concept, social norms, and past  experiences (Internet Center for Management and Business Administration, Inc., 2002), although needs can also be learned through training whether it be strengthening or weakening the need. The members of the packaging department could have been more aware of their needs whether it is affiliation, power, or achievement and if they were more aware of what was there, there could have been more motivation on the part of the members to excel. Also, with the appointment of an actual supervisor, instead of taking them from other departments, it could have ensured that these needs be amplified through some forms of friendly competition or rewards. The â€Å"Need for Power† is stated as the need to make an impact on others, influence others, change people or events, and make a difference in life. If this need was taught to the members of the packaging department by the supervisors of the other departments, there could be a chance someone internally would strive so much for the need of power that he or she would emerge as the leader in a department with a declining productivity level. Having the ability to control others is a very powerful characteristic which everyone strives for internally, so if this need was brought forward by executives there would be an increase in competition and drive between the members to claim that position of hierarchy in the department. The â€Å"Need for Achievement† is the need and desire for excellence, competition, challenging goals, and overcoming difficulties. With the simple action as a reward put forth throughout the company internally that the employees of each section could enjoy, it could ignite an employee’s need for achievement and desire for excellence which in turn could ignite the competition in every employee to achieve success like his or her fellow employee has. People strive for recognition and success and if this need was amplified in the employees who have made it clear that they want to enjoy the benefits that come from a high productivity level, and brought out of those who believe that they don’t need success, Treetop Forest Products could internally enjoy success of their own making their business profit at its maximum rate. The â€Å"Need for Affiliation† is defined as the need for individuals maintain close, intimate relationships, or approval of other people. If Treetop Forest Products could bring out this need in the packaging department by showing them how the other departments in the company get along which in turn brings the productivity level up within the  department. Although, the employees of the packaging do well of getting along with each other by performing bad habits such as leaving early or extending their breaks, if that could be  transformed through the training of good habits such as exceeding expected productivity levels and working hard, the affiliation that is present now could be that much stronger and emphasized in the department. Also, in addition to affiliation within the department, there is also the possibility with the rise of productivity level and affiliation within the The team has strong cohesion, but needs to be turned around. (employees transferred are confor ming to the team norms of lack of punctuality)† Norms are the informal rules and shared expectations that groups establish to regulate the bahavour of their members.† Padge 225 chapter 8 Canadian Org Behaviour . It has to be set as a rethink to the department and communicating the new norms and aligning the norms with the company goals and objectives is critical. Through these simple needs that can be taught or learned, Treetop Forest Products could experience not only success from their five already successful departments but from the packaging department as well. If amplified the packaging department would benefit from the affiliation they would gain from the other departments, the power that employees could possibly gain with the increase of productivity via promotions or recognition, and the rewards that the employees of the packaging could gain through increased productivity levels. If Treetop Forest Products were to implicate these two simple theories there is a possibility that the packaging department would no longer be a harmful unit but instead an asset that Treetop can rely on. Through the Situational Leadership Theory, Treetop has the opportunity to find a leader that can adapt to the group and individuals and convert the now declining productivity level of the packaging department to an increasing level of productivity like the f ive other departments in the company. With the Learned Needs Theory, Treetop has the ability to install the needs for achievement, power, and affiliation to the packaging department to encourage friendly competition between the employees while still steadily increasing the productivity levels of the  department. Conclusion: Treetop Forest Products and Westboard Co have been suffering the consequences of the lackluster performance from their packaging department since there is no authority figure to keep the employees on task and working hard to produce sellable products for Westboard. With the packaging department not having their own supervisor, Treetop has appointed the supervisors of the sawmill and planing department as the supervisors of the packaging department during their shifts. With the packaging department being in a different location then the sawmill and planing department, it has caused the supervisors to make the packaging department an afterthought and with the productivity levels of the packaging department decreasing it has shown. After evaluating the case of Treetop Forest Product and the issues with their packaging department, they have been using the Contingency Theory which states that there is no one best way of leading and that a leadership style that is effective in some situations may not be successful in others and that while a leader may be very effective at one place and point in time may become unsuccessful either when transplanted to another situation or when factors around t hem change. This was clear in the case of Treetop Forest Product’s case because  although the leaders were very effective with their own departments, increasing the productivity levels of their respective departments, when transferred over to the packaging department their effectiveness did not follow. Each leader has their own key characteristics that play a major part in how they lead, whether it is their personality, drive, emotional intelligence, self-concept, etc. so what may be high and effective in one leader and his or her department may not be high and effective in a different department’s leader. Since the sawmill and planing departments were so successful when implanted into a failing department, the situation as well as the effectiveness of the leader changed. Instead of the Contingency Theory, there were others that if Treetop were to implement it could have made the productivity level of the packaging department go up while creating a better atmosphere within the company. If Treetop were to take the leader who was most able to conform his or her leadership style to that of the packaging department instead of just taking the top two  departments supervisors without considering the important variables such as distance and drive, Treetop could have improved the situation within the packaging department. With these simple changes to the company, Treetop could have quite easily changed the atmosphere and effectiveness of the packaging department to better the profits and trust gained from Westboard. If Treetop were to dedicate an individual supervisor based on performance and authoritative qualities within the department instead of having an external employee take on the responsibility of turning the packaging department around, the chances of increasing the productivity level of the packaging department would increase which would not only benefit the department but Treetop Forest Products and Westboard Co. respectively.

The Opening Chapter of Enduring Love by Ian McEwan Essay -- Enduring L

The Opening Chapter of Enduring Love by Ian McEwan A dictionary defines the word addictive as being: wholly devoted to something, a slave to another and in a state of wanting more. Ian McEwan claimed that he wanted to write an opening chapter that had the same effect as a highly addictive drug. In my opinion he has achieved in doing this. At the end of chapter one the reader is left needing more information about the characters introduced and what tragedy actually occurred. McEwan took the definition, addictive, and wrote the opening chapter, never forgetting what his objective was. The opening chapter has to be effective in order to keep the reader interested and to keep them reading. The style of the writer and novel also need to be established and tailored to suit the tastes of anyone that decides to read this novel. McEwan uses many factors that all contribute towards the effectiveness of the opening chapter. A lot of suspense and tension is used right from the start of the novel, in the first line, "The beginning is simple to mark," which makes you question, the beginning of what exactly? This is a short sentence that is used which draws you in and leaves you wanting to know more. McEwan also creates a lot of tension, "partly protected from a strong, gusty wind," which describes the wind as being an unpredictable, natural force which together conveys a sense of urgency. The narrator also starts to withhold vital information from the reader to create anxiety from within. "The encounter that would unhinge us was minutes away," the narrator is building up the tension that leads to this huge disaster, but doesn’t just say what is install for him and the other characters. He also hints that the disaster is life changing, "This was the last time that I understood anything clearly at all." The narrator then goes on to describe the atmosphere and events just before the disaster reached them, "I heard what was coming two seconds before it reached us." Which is an innuendo, which McEwan uses a lot throughout this first chapter. The narrator then goes on to describe the wind that day using verbs to describe the strength of it, "transversing" and "hurtling," but before the narrator goes any further he says "Let me freeze the frame," which is media terminology, which too is used quite a lot through this opening chapter. McEwan uses this techniq... ...t it is ruthless and is used to increase the sense of danger, "Met Office figures. . . . . . it was said of 70 miles per hour." The wind threatens the characters, leaving the reader knowing that disaster is just around the corner. The idea of a catastrophe is always present throughout the opening chapter. It is used to create excitement in the reader and to fuel the craving of needing more information, "At the inquest" at this point, the reader is left to deal with the fact that, obviously someone died, but it is not yet revealed who - the boy in the basket or Logan. Also, the fact that what happened is life changing, "It was time when other outcomes were still possible." The narrator even says they "Were running towards a catastrophe." All the points I have considered, all contribute towards creating a stimulating and addictive opening chapter. The main stimulant being, the need for more information. Where the narrator deliberately gives you a hint as to what may happen next, he then takes it away from you, making you want the information more - therefor he has created an addiction. The cause of it, being the first chapter, the only way to cure it, is to finish the novel!

Charles Dickens and the Victorian Era Essay

The writer Charles Dickens created some of the most memorable fictional stories and is generally regarded as the greatest novelist of the Victorian period. He managed to represent features that were characteristic of this period. A clear example of this is ‘The Signalman† which was written by the author in 1865 and was based on a signalman who worked with the steam trains. There are two aspects of this work that portray the Victorian period. One distinctive aspect is the use of the supernatural device and the other is the use of the prejudices which were typical from this time. One important aspect in the story that gives a picture of the Victorianism is the use of the supernatural device. As the Victorian era progressed, the supernatural interest began to grow; consequently the Gothic genre began to gain in popularity. During this period literature reflected this interest through the prevalence of ghosts, mysterious apparitions, and unexplainable sounds in the literary w orks. (Craig, 2012) Dickens attempts to capture the superstitious beliefs that predominated during the Victorian period, using the supernatural theme in the story. It is shown through the signalman who is convinced that he is haunted or that there is a â€Å"ghost†. Meanwhile the narrator believes that these premonitions are merely coincidences, and that there is not any spectre but the wind. To sum up, Dickens tries to explore altered states of mind by which he was fascinated in the last part of his life and which will lead to the development of the imminent modern psychology afterward. Another important aspect is the use of the â€Å"prejudices† in order to depict an important quality of the Victorian world. The story illustrates how the Victorian society was judged by class. In this case, the narrator is surprised that the signalman is an educated man that has a low rank job which would be suitable for a lower classed person. It is shown when the narrator affirms ‘[†¦]he had been well educated, and (I hoped I might say without offence) perhaps educated above that station†¦Ã¢â‚¬â„¢.(Dickens,1907, p.14 ). By analyzing this extract it can be inferred that Victorian society had their social classes clearly defined and  that each class had its own standards. Thus, an educated person was expected to belong to middle or upper class consequently that person was supposed to have a job appropriate to that class. All in all, indirectly, it could be said that the author is concerned about the prejudices and standards assumed to each social class. Nothing can detract from the fact that Charles Dickens was an outstanding writer who drew the attention of the reading public exploring social themes that took place during those times. Indirectly, the author illustrated the era he lived in, describing aspects such as the beliefs as well as the attitudes society had during the Victorian Era. On balance, there is not a shadow of doubt that Dickens challenges and is concerned on the popular Victorian beliefs that some people were more prone to vice than others. REFERENCES Craig, S. (2012). Ghosts of the Mind: The Supernatural and Madness in Victorian Gothic Literature. Retrieved from: http://aquila.usm.edu/cgi/viewcontent.cgi?article=1098&context=honors_theses Dickens, C. (1907). The Signalman. Pickwick Papers. London. Everyman’s Library.

Hca/250 Motivation and Organizational Culture - 920 Words

Motivation and Organizational Culture HCA/250 Amy Carson University of Phoenix 4/2/13 Ayame Nakamura is a Japanese immigrant who is employed by a drug organization in California. The company’s administration is confrontational and interferes with Ayames ethnic background and also challenges her cultural background. This paper will discuss workplace motivation techniques, the influence of organizational culture and the role of management in workplace psychology. Workplace motivation techniques: Administration plays a significant role in psychology at the work place. Some of the major duties they are responsible for are setting standards for good work etiquette while maintaining quality and quantity for their goods and services.†¦show more content†¦Cultural organization is unique and configures their norms, beliefs, values, and behavioral characteristics into the individual and groups that unite to get things accomplished. Patterns begin to evolve and become a rule of basic assumption; whether it is a new idea, one recently discovered or under development by a certain group as they learn to cope with internal integration and external adaptation problems. Cultural characteristics are hard to define because culture is multi-dimensional with integrated components that intertwine at different levels and ever-changing which takes time to establish and therefore time to change it also. Culture becomes the fabric or social glue that unites its participants, this will counteract any processes that are different becomes an unavoidable side-effect of life in an organization. Mutual understandings and a shared system of meanings becomes the basis of communication in a cultural organization. Functions of a society need to be fulfilled with a certain amount of satisfaction or culture can impede the efficiency of that organization. Problems with this concept arise when trying to categorize culture or when, why, or how corporate culture should be changed or finding the best, healthiest or most desirable one. References: Arthur unknown 1999-2013Show MoreRelatedHca/250 Motivation and Organizational Culture761 Words   |  4 PagesMotivation and Organizational Culture Rebecca Perry HCA/250 08/11/2013 Miss Margaret Gocke Motivation and Organizational Culture The main goal of management and workplace psychology is to get their employees motivated in a positive way and make sure all employees are emotionally and mentally capable of handling the position or assignment they are hired to do. Mangers are leaders and should always set a good example in the workplace no matter what. However, Ayame’s backgroundRead MoreMotivational and Organizational Culture883 Words   |  4 PagesMotivation and Organizational Culture Cassandra Clyburn HCA 250-The Psychology of Health December 9, 2012 Ebony Thomas Axia College Motivation and Organizational Culture When you first start a job you have fears of being able to fit in, your nerves are on edge and if you are a supervisor or manager you have many more fears as our subject Ayame Nakamura may have had. She is a Japanese immigrant who is fortunate to have landed a position as a Project Manager for a pharmaceutical company.Read MoreEarly Supplier Integration in the Design of the Skid-Steer Loader18409 Words   |  74 Pagesbusiness focus, what sort of measures do you use to determine your success? Noshirwani: Previously, the majority of our metrics were internally focused on the supply chain. While we still have some metrics that are internally focused, we now have an organizational perspective that measures the value we provide to the business. These metrics are in the area of effectiveness, efficiency, capability, and capacity. We’ve also now established metrics that are linked directly to our business performance and to

Edgar Allan Poe s Annabel Lee - 908 Words

Far, Far Away While longing for his distant lover, the narrator explains the empty world around him and the objects that signify his love. In Edgar Allan Poe’s â€Å"Annabel Lee†, the themes of love and abandonment are explored through literary elements of symbolism, imagery and repetition in order to create a mystical fairy tale for a long lost lover. Poe sets the background stating both lovers are children-like and their love is untainted innocent affection. While being young, the narrator tries to explain to the readers that their love wasn’t not just lust but actual love for his lost Annabel Lee. The use of symbolism is quite prevalent within the romantic poem using such concepts as the kingdom, the angels/demons, and the kinsman to show a deeper emotion that is connected to the narrator. When first reading this poem, Poe sets a fairy magical mood by his constant use of â€Å"a kingdom by the sea† yet does not specify where and what the kingdom is. Th e idea of the literal kingdom is left for the readers yet shows the concept of this poem could only be set in an imaginable setting for innocent untainted love could not exist in reality. After having his love taken away from him, the narrator turns to blame the good of the world and proves they envy their innocent love. Poe does not out right show they are angels rather he creates the atmosphere for the reader to imagine they are angels by using the phrase â€Å"the winged seraphs of Heaven†. The narrator explains the winged seraphsShow MoreRelatedEdgar Allan Poe s Annabel Lee913 Words   |  4 PagesAnother one of Edgar Allen Poe famous poems was â€Å"Annabel Lee†. â€Å"Annabel Lee† was written in 1849 shortly after the death of Poe’s wife. Annabel Lee tells a story about a narrator s painful memory and also explains his love and devotion to his long lost love, Annabel (Empric 1). 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The life of Edgar Allan Poe was filled with tragedies and was very depressing; because of this, he was inspired to write such dark stories. He wrote time and time again about his love and his loss. His work collectively illustrates the story of his life. Although he did create original storylines in his workRead MoreAnalysis Of Edgar Allan Poe s The Cask Of Amontillado Essay1267 Words   |  6 Pagessignificance of Edgar Allan Poe s style of writing, which commands the use of both death and love most frequently throughout his works, are what really made his literary works become so well known. The nature of death and on questions about the afterlife is usually Poe’s main focus in most of his literary works. A woman who has died at the height of her youth and beauty, leaving a lover b ehind to mourn. Death and Love, these two main themes are discussed throughout Edgar Allan Poe s literary work